Shipping and returns
Are there shipping charges?
We offer free shipping to most geographical regions in Canada on orders of $400 or more (prior to taxes) – however, some exceptions may apply for remote or rural locations. Applicable shipping costs are calculated after shipment and will appear on order invoices.
When will my order arrive?
Orders for stock items can take 1 to 7 business days to arrive depending on your location.
For custom products, turnaround time can vary.
- Custom paper bags: approximately 4 to 6 weeks
- Custom vial closures: approximately 4 to 6 weeks
- Custom adherence cards: approximately 4 to 6 weeks
- Custom labels: approximately 4 to 6 weeks
- Custom plastic bags: approximately 6 to 8 weeks
Please contact us at 1.800.265.1009 for more details about delivery windows.
How do I track my order?
Once an order is processed, an order confirmation email will be sent to you with the expected shipment date for each item. You can also check your order status by visiting your page.
Do you offer rush shipping?
We will make our best effort to accommodate requests for expedited processing. Please contact us at 1.800.265.1009 for more details.
Which courier service will deliver my order?
Currently, we use Purolator and Day & Ross as our major couriers. We are also expanding delivery partners to better serve our customers.
Can I add items to an existing order?
Unfortunately, once you have placed an order, you cannot modify it. It is best for you to place a separate order, and we will do our best to have both orders shipped in a timely manner.
How do I return or exchange my order?
Please contact us at 1.800.265.1009 and a customer associate will assist you.
For any other questions, please feel free to call us at 1.800.265.1009 or submit a contact form.